Frequently Asked Questions
Returns & Exchanges
What is your return policy?
Because our crochet items are handmade and often custom-made, we generally do not accept returns.
However, if your item arrives damaged or there is a clear issue with quality, please contact us and we will work with you to make it right.
How do I start a return or exchange?
If there is a problem with your order, please contact us within 48 hours of delivery and include photos of the item.
Our team will review the issue and provide the best possible solution.
When will I get my refund?
Once an issue is confirmed, refunds or compensation (partial refund, remake) will be processed within 3–5 business days, depending on the situation.
Shipping & Delivery
Where do you ship?
We ship worldwide, including the United States, Europe, and many other countries.
How long does shipping take?
usually 15–20 business days, depending on destination
Please note that delivery times may vary during holidays or peak seasons.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email so you can follow your package’s journey.
What if my package is lost or delayed?
If your package is significantly delayed or appears to be lost, please contact us.
We will assist you in contacting the carrier and provide support or compensation if needed.
Every crochet piece is made with care, time, and attention to detail.
